BPO & Contact Center Nearshore · Santiago, Dominican Republic
Make your contact center your competitive advantage
Since 2006, Evallish has been committed to boosting customer loyalty, enhancing NPS, and positively impacting your bottom line. Trust our nearshore and remote teams to deliver efficient, cost-effective service in every interaction.
Multichannel support across
Why Evallish BPO
Strategic Facts at a Glance
A nearshore partner in the Dominican Republic built on bilingual talent, multichannel delivery, and customer-focused service.
Serving clients since 2006
English + Spanish bilingual teams
Phone, email, live chat, WhatsApp
Inbound, outbound, support, research
Nearshore centers + remote teams
Centricity, integrity, excellence, accountability
Services
Evallish BPO Solutions
From inbound support to market research, our services are designed to strengthen customer experience and revenue growth.
Inbound Customer Service
Providing multichannel support (phone, chat, email, WhatsApp) to ensure customer satisfaction.
- Multichannel coverage
- Customer satisfaction focus
- Inbound support teams
Order Taking
Efficient order management through multiple channels for delivery or pickup.
- Accurate processing
- Delivery or pickup coordination
- Timely confirmations
Telemarketing
Outbound services including cold calling, lead generation, and engagement campaigns.
- Cold calling
- Lead generation
- Customer engagement
Appointment Setting
Professional appointment scheduling that improves time management and bookings.
- Scheduling support
- Time management
- Higher booking conversions
Technical Support
Technical troubleshooting and real-time issue resolution for customer inquiries.
- Troubleshooting
- Product inquiries
- Real-time resolution
Cross-Selling & Up-Selling
Sales-driven interactions to increase revenue opportunities with existing customers.
- Sales-driven calls
- Upgrade recommendations
- Revenue opportunities
Market Research & Surveys
Research and surveys that deliver insights to support data-driven decisions.
- Customer insights
- Survey execution
- Decision support
Client Testimonials
What our clients say
Results-focused stories from partners who trust Evallish BPO to elevate customer experience.
“Evallish helped us scale multichannel support without sacrificing quality. Our CSAT improved and response times dropped fast.”
Sofia Ramirez
Customer Experience Director · Retail Ecommerce
“Their bilingual team integrated smoothly with our workflows. Reporting is clear and the QA feedback is actionable.”
Daniel Cooper
VP of Operations · Healthcare Services
“We launched outbound campaigns in weeks and saw qualified leads immediately. The team is proactive and data-driven.”
Ana Morales
Growth Manager · Fintech Startup
Facilities
Inside Evallish BPO
A look at our production floors, collaboration spaces, and client-ready meeting rooms in Santiago.
Strategic Framework
Mission, Vision & Values
The purpose and principles that guide how we serve clients every day
Our Mission
At Evallish BPO, our mission is to provide innovative, customized contact center solutions that enhance the customer experience and improve operational efficiency. With a focus on quality service and technology-driven processes, we aim to empower businesses to reach their full potential by offering seamless, reliable, and cost-effective support.
Our Vision
Our vision is to be the leading provider of world-class contact center services in the Dominican Republic and beyond, recognized for our excellence in customer care, innovation, and performance. We strive to continuously evolve and adapt to our clients' needs, ensuring that their business operations are optimized for success in an ever-changing market.
Our Core Values
Principles that guide every decision
Customer Centricity
Customers at the heart of every decision
Integrity
Honest, transparent partnerships
Innovation
Continuous improvement mindset
Excellence
High standards in every interaction
Collaboration
Teamwork with clients and partners
Accountability
Ownership of commitments and outcomes
FAQ
Frequently Asked Questions
Find answers to common questions about outsourcing and how Evallish BPO supports your customer experience.
Get Started
Ready to Make Your Contact Center a Competitive Advantage?
Tell us about your goals and we will share a tailored solution to improve customer loyalty, NPS, and operational efficiency.
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